I had pneumonia in April with same symptoms. Doctor Cho talked down to me the whole time. I'm a nurse and know my body and medication.
In the meantime they never fed her, they didn't make sure she was fed at all, and then when they finally got a bed for her she was in a room in the hospital for less than a day when they called us suddenly to pick her up and she's being discharged.
So I decided to call the hospital
My grandmother is very ill. We brought her in, they didn't have room in the ER for a couple hours, they took her in..and she remained in a bed in the ER for over 24 hours.
All in all, we were pleased to find such quick, kind and competent care.
If this is the new Kaiser, I can respect policy but do not believe bad attitude, a lack of compassion and rudeness should accompany bad policy
This place SUCKS since the takeover by Kaiser. The doctor who oversaw her care is a quack and we will be filing an official complaint!
Of course I've decided to allow my daughter to get rest and to wait it out until morning and avoid the hospital all together
The woman who answered the main line 244-9056 , said she will not send my phone call through to that department because they are not allowed to give me any indication of the wait time nor can anyone in that department give me medical advice ( I was not looking for advice). I kindly told her thank you, I understand ,can you please transfer my call, she simply repeated herself and then hung up the phone on me.
I also know how hectic it can get and so maybe fielding calls could assist with the chaos in the ER
Tonight I called in to speak with someone at the emergency room so I could assess the possible wait time and or traffic at the ER , my 4 year old daughter was ill
Thank you
Since we on Maui have no choice, this type of behavior may slip through the cracks for a while but I hope Kaiser management does not condone it
I was visiting Maui for the first time and did not intend to do medical tourism. A situation arose and my wife took me to the ER. I was kindly received and quickly transferred to a bed. I got there at change of shift and had no shortage of friendly staff helping me. I have forgotten most of the names, but Alyssa was a wonderful nurse and Brian and Megan both helped even though they were assigned to other patients. Dr Langston did a thoughtful work up and directed the team during my procedure. Negatives - I found blood on the bathroom floor (ERs, am I right?) but the housekeeping staff was already on it.
I went in on Christmas Day due to falling oxygen levels. The RN Debra was incompetent and rude. She never hooked up IV, charged but wasted. My oxygen dropped to 85 and machine went ignored for over 10 minutes. Same thing happened again, ignored again.
Got to the ER at 12:42am and they didn’t register my son til 3:10am. They were very apologetic until they sat me in another room at 3:46am, to wait another hr and some change. I still haven’t met the Dr, but I’ve met several nurses now. If I wanted to give my son Motrin, have him go to sleep, and talk story, I could’ve did that at home. I brought him in because that was only working for a lil while. I asked a nurse when will my son be seen by a DR, she tells me she’ll go check for me, but instead her and the DR are laughing it up having a good ol time...It’s now 5:13am... I’m going home, I will never go there again!!!! If I could I would give this place no stars...I will stick with Maui Medical Group.
Supposedly her 'vitals are fine and bloodwork seems fine' and they 'need the room for someone else so she has to go and if she stays until midnight you will have to pay $1600".
Well if she's fine why then is she still throwing up, wheezing, weak, barely able to move..oh and with her dementia she barely even realizes she's sick, think she's 'fine', but they don't contact her daughter who has power of attorney for health related decisions to talk about things. No. They just see this sick old woman, say you're fine get out when she is NOT FINE as anyone can see and is not eating, but hey, thanks for not caring for her and then kicking her out.
Very disappointed at the way I was treated. I'll definitely be driving to Lahaina for care.
Waiting for 4 hours or more at the ER would be worse for my little one, then her being home in bed
Time called 10:50pm , Sunday Nov 26th, I'm sure you can find out which employee it was
Maui Memorial Medical Center is a US Hospital based in Wailuku, Hawaii. Maui Memorial Medical Center is located at 221 Mahalani St, Wailuku, HI 96793, USA.
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